Troubleshooting VRChat

  • How can I completely reinstall VRChat?

    In many cases, it may be beneficial to completely remove VRChat and all of its files, and reinstall. Here's how you can do this on the platforms that we currently ship on.   Oculu...

  • I'm experiencing slow download speeds

    Slow download speeds due to Window Auto-Tuning We've observed users often having luck with the steps below to fix slow download speeds while using VRChat on Windows. Open an ele...

  • I'm experiencing performance issues / heavy frame drops

    Poor performance and heavy frame drops can be caused by various reasons either depending on the content you're loading in, or external factors to the VRChat client. Before anythin...

  • I'm having issues launching VRChat due to an issue with Easy Anti-Cheat (EAC)

    If you’re experiencing issues launching VRChat because of issues with EAC, we’ve got a couple of troubleshooting steps for you to try. Troubleshooting Steps If you’re still having...

  • Video Players failing with 'CERTIFICATE_VERIFY_FAILED' in output logs

    To verify if this issue is something you are experiencing, check for output logs that appear similar to this: [Video Playback] ERROR: Unable to download webpage: <urlopen error [S...

  • VRChat crashes when using a multi-monitor setup with different scaling

    Note: This is a known issue that we're investigating and hope to have a client fix for in a future update. In the meantime, the following steps can be used to workaround the crash...

  • I want to change where my downloaded content cache is stored

    When using VRChat, the content you view or visit has to be downloaded to a temporary location. This is your cache. By default on PC, the cache is stored in the VRChat folder in yo...

  • Windows 10 / Windows 11 Insider Edition

    If you are running an Insider Edition version of Windows 10, you may have issues. Please revert back to the current Release version of Windows 10. We cannot support Beta or Releas...

  • Which ports do I need to open for VRChat?

    If you're running into networking problems, you may want to try forwarding the ports used by VRChat. These are the ports used by VRChat for networking: TCP 80 TCP 443 UDP 5055 UD...

  • VRChat crashes with the error "VirtualAlloc Remapping Failed"

    Please ensure that you have sufficient free space on your Windows C drive. You'll want to have at least 20-30 GB of free space available to avoid any storage issues. Additionally,...

  • View moving up and left or can't control my view

    Please make sure you don't have any external controllers plugged in. This includes Xbox controllers, DirectInput controllers, HOTAS and Joystick controllers, and other non-standar...

  • I'm having issues with video players in VRChat

    Please try installing the Visual C++ 2010 SP1 Redistributable. You can find that here. If that doesn't help, here are some steps to try fixing the video player issue: Exit VRChat...

  • My screen is black, but I can still hear the loading music

    This is an issue that we see sometimes on AMD GPUs. Please open your AMD Settings application and ensure Radeon Image Sharpening is disabled for VRChat. If that doesn't work, you ...

  • My microphone isn't working

    There are a few things that can prevent other users from hearing you correctly. If you're using VRChat for Oculus Quest, please first ensure that your microphone works in other ap...

  • I'm stuck in T-pose in VR mode

    Your avatar is probably rigged as "Generic". To fix the issue, ensure your avatar is rigged as Humanoid in the Unity Import settings for your model. This will also happen during t...

  • Troubleshooting Connection Issues with VRChat

    Connecting to VRChat requires a reliable connection to Cloudflare, AWS Cloudfront, and Photon Engine and a stable connection to download content such as Worlds and Avatars. Before...

  • I found a bug

    If you find a bug in VRChat, ensure that it is actually a bug. Bugs typically match these conditions: Are reproducable (you can cause it to occur over and over) Are not related t...

  • VRChat keeps crashing or has issues launching properly

    VRChat crashing? Not launching? There's a few things we can try right off the bat to see if you've got something easily solvable. Please follow all of the steps below. If your pro...

  • I can't hear any sound

    Here's some steps to try: Is your volume in-app turned up all the way? Try checking in your System menu and ensure your sliders are up all the way. Do you have the correct output...

  • I can't see anyone's avatars

    There are a couple of reasons you may run into issues loading people's avatars. This can range from possible Settings to avatar loading issues.Before submitting a ticket, it's imp...