Troubleshooting VRChat

How can I completely reinstall VRChat?

In many cases, it may be beneficial to completely remove VRChat and all of its files, and reinstall. Here's how you can do this on the platforms that we currently ship on. Note T...

I Can't Download any new Worlds or Avatars

If you're having difficulty downloading worlds or avatars that aren't already in your cache, you may have a network issue that's affecting your ability to download content like Wo...

VRChat is not responding/Your connection has timed out

If you get a pop-up in VRChat with one of these messages: VRChat is not responding Your connection has timed out There's been an issue with the connection between your device an...

I'm experiencing slow download speeds

Slow download speeds due to Window Auto-Tuning We've observed users often having luck with the steps below to fix slow download speeds while using VRChat on Windows. Open an ele...

I'm experiencing performance issues / heavy frame drops

Poor performance and heavy frame drops can be caused by various reasons, either depending on the content you're loading in or external factors to the VRChat client. Before anythin...

I'm having issues launching VRChat due to an issue with Easy Anti-Cheat (EAC)

If you’re experiencing issues launching VRChat because of issues with EAC, we’ve got a couple of troubleshooting steps for you to try. Troubleshooting Steps If you’re still havin...

Video Players failing with 'CERTIFICATE_VERIFY_FAILED' in output logs

To verify if this issue is something you are experiencing, check for output logs that appear similar to this: [Video Playback] ERROR: Unable to download webpage: <urlopen error [S...

I want to change where my downloaded content cache is stored

When using VRChat, the content you view or visit has to be downloaded to a temporary location. This is your cache. By default on PC, the cache is stored in the VRChat folder in yo...

Windows 10 / Windows 11 Insider Edition

If you are running an Insider Edition version of Windows 10, you may have issues. Please revert back to the current Release version of Windows 10. We cannot support Beta or Releas...

Which ports do I need to open for VRChat?

If you're running into networking problems, you may want to try forwarding the ports used by VRChat. These are the ports used by VRChat for networking: TCP 80 TCP 443 UDP 5055 UD...

VRChat crashes with the error "VirtualAlloc Remapping Failed"

Please ensure that you have sufficient free space on your Windows C drive. You'll want to have at least 20-30 GB of free space available to avoid any storage issues. Additionally,...

View moving up and left or can't control my view

If you're on PC and your view continuously moves in a single direction or you're stuck moving in a specific direction, you may have a game controller or other input device sending...

I'm having issues with video players in VRChat

Issues with yt-dlp VRChat uses an open-source tool called yt-dlp to resolve links to services like YouTube and Twitch. If these services change how they work, this tool may tempor...

My microphone isn't working

There are a few things that can prevent other users from hearing you correctly. If you're using VRChat for Oculus Quest, please first ensure that your microphone works in other ap...

Troubleshooting Connection Issues with VRChat

Connecting to VRChat requires a reliable connection to Cloudflare, AWS Cloudfront, and Photon Engine and a stable connection to download content such as Worlds and Avatars. Before...

I found a bug/I want to report a bug

VRChat is a big app, and bugs make their way in all the time! If you find a bug in VRChat, first ensure that it is actually a bug. Bugs typically match these conditions: Are repr...

VRChat keeps crashing or has issues launching properly

Are you encountering crashes or problems when launching VRChat? Let's walk through some troubleshooting steps to help you get things running smoothly again. Follow the steps below...

I can't hear any sound

If your sound isn't working, we have a few steps you can try. Sound Troubleshooting on Meta Quest, Pico, or Vive XR Elite Make sure your VRChat volume sliders are turned up all ...

I can't see anyone's avatars

There are a couple of reasons you may run into issues loading people's avatars. This can range from possible Settings to avatar loading issues.Before submitting a ticket, it's imp...