Account Management

I'm having issues signing in, 2FA or need help with Account Recovery

If you're experiencing difficulties logging in, resetting your password may help. Similarly, if you're encountering problems with email verification, changing your email address o...

I need help with my VRChat Plus subscription

Refunds As stated in our Terms of Service, VRChat Plus is a non-refundable subscription service. To prevent any unintended recurring charges, you must cancel your subscription be...

Account Names and Identifiers (Usernames, Display Names and User IDs)

Your VRChat account can be identified by a few different factors. It is important not to get these mixed up, as it can lead to confusion and make troubleshooting difficult. We'll ...

I want to turn my platform account through Steam, Meta, Pico or Viveport into a VRChat account

Completing this process will grant you the benefits of a full VRChat account, such as the ability to gain Trust Ranks and upload content while keeping the simplicity of being able...

I want to delete my VRChat account

We've provided the ability for users to process a deletion directly through their accounts. Please note that this only works for VRChat accounts and these steps do not apply to St...

I want to change my name, but it's taken

When creating a VRChat account or changing your display name, you will not be able to use any name already used by an account (either as its username or as its display name).We ar...

I want to change my email address

You can change your email address by logging into https://vrchat.com/home/profile with your VRChat username or email. You do not need to be verified to log into the website unless...

I'm not getting emails from VRChat

There are several reasons why you might not be receiving an e-mail from VRChat in your inbox. We've put together a list of possible reasons sorted by the issues that we most commo...

I'd like to change my name

Changing your display name can be done at most once per 90 days. This policy may change at any time, with no notification. The name you first signed up for VRChat with is your use...

I'm experiencing issues creating a VRChat account

There are a couple of reasons you might experience issues creating a VRChat account. We've put together some common error messages you might see and troubleshooting steps that you...