I need help with my VRC+ subscription

I'm having issues with my benefits

1. Please make sure you are logged into the same VRChat account that you used to purchase the subscription.
2. If you are experiencing issues in-app, try restarting VRChat, then log out and log back in to your account.
3. If the issue is happening on the website, please try using a different browser, device, or connection and see if the issue persists. Please also try using an Incognito/Private tab.
4. If you continue experiencing issues with your VRC+ benefits, please submit a support ticket and we will look into it.
   • Providing an output log, screenshots or an video showcasing the issue will help us get back to you faster.

I need to cancel my subscription

Canceling a subscription is handled directly on the platform that you initially purchased it through and does not require you to access your VRChat account.

• Follow the steps below to cancel your subscription from your Steam account.

  1. Navigate to the Steam Account Details page either through your web browser or by clicking the arrow next to your name in the top-right corner of the Steam client.
  2. On this page, click Manage Subscriptions to be able to cancel and renew your active subscriptions.

  Please check out the article on Recurring Subscriptions from Steam for more information.

• Please check out the article on Canceling your app subscription on Meta for up-to-date information. If you are experiencing issues with canceling your subscription following the steps, please get in touch with Meta Support for further assistance.
• Please check out the article on how to Cancel, pause, or change a subscription on Google Play for up-to-date information.
• If you are experiencing issues with canceling your VRC+ subscription purchased from the Pico platform, please contact Pico Support. We're unable to assist with canceling subscriptions purchased from this platform directly.

I need further help with my subscription

If your purchased subscription is not appearing on your account, our support team can assist. Submit a request and include the details listed below for your purchase platform.

• Follow the steps below to gather the information we need.
  1. Navigate to the Steam Account Details page either through your web browser or by clicking the arrow next to your name in the top-right corner of the Steam client.
  2. On this page, click View purchase history to view past transactions.
  3. Find the VRC+ subscription charge, then click on it to open a full view of the transaction details.
  4. With your Transaction ID clearly visible on the next page, take a screenshot of the whole page, including all visible information.
• Find the receipt Meta sent to your email address and take a screenshot of all visible information.

• Provide the transaction receipt for the purchase with the order number visible (for example, GPA.3333-1111-2222-44444) and confirm that it has not already been marked as refunded.

  You can find the receipt in the email sent to the address associated with your Google account or by reviewing your order history. The order number is required for us to locate the purchase.

• Locate the receipt that Pico sent to your email address for the purchase and provide a screenshot of the complete contents.