VRChat crashing? Not launching? There's a few things we can try right off the bat to see if you've got something easily solvable. Please follow all of the steps below. If your problem persists, we'll ask you to gather logs and contact our support at the end of the article.
On the Meta Quest, uninstalling and reinstalling the VRChat will fix many issues.
If you still have problems after uninstalling and reinstalling, please contact our Support team using the link at the bottom of the article.
In-App Method (Preferred)
If you can access the application, open your Settings Menu, open the "Advanced Settings" button in the top right, and click all three buttons. Restart VRChat. Skip to Final Steps!
If you cannot access the application's Settings menu, move on to Automatic Method.
This method only works for Windows 10 or 11.
- Press your Windows key to bring up the Start menu.
- Type "cmd".
- Right click "Command Prompt" and select "Run as Administrator".
- A UAC prompt will appear. Accept it.
- A window will appear labeled "Administrator: Command Prompt".
- Select the following block of text. Make sure you select ALL of it! Triple-click it with the mouse to select it all. Copy it with Ctrl-C:
rmdir /S /Q "%AppData%\..\LocalLow\VRChat\vrchat\Cookies" 2>nul & rmdir /S /Q "%AppData%\..\LocalLow\VRChat\vrchat\HTTPCache" 2>nul & rmdir /S /Q "%AppData%\..\LocalLow\VRChat\vrchat\Unity" 2>nul & rmdir /S /Q "%AppData%\..\LocalLow\VRChat\vrchat\VRCHTTPCache" 2>nul & rmdir /S /Q "%AppData%\..\LocalLow\VRChat\vrchat\HTTPCache-WindowsPlayer" 2>nul & rmdir /S /Q "%AppData%\..\LocalLow\VRChat\vrchat\Cache-WindowsPlayer" 2>nul & rmdir /S /Q "%TEMP%\VRChat\VRChat" 2>nul & rmdir /S /Q "%UserProfile%\.cache\yt-dlp" 2>nul & REG DELETE HKCU\Software\VRChat\vrchat /va
- Right click in the Command Prompt window. The text will paste in.
- Press Enter. It may take a few seconds to run.
- The prompt will then ask you if you want to delete all keys under the VRChat key. Press Y for Yes, and then press Enter.
- Close the window. Skip to the Final Steps section.
If you got any errors, please continue into the Manual Method section.
Please only perform this section if the "Automatic Method" did not work, and is intended for advanced users. This process involves removing files and registry keys from important parts of your computer, so please be careful. Follow the instructions precisely.
First, let's clear your cache. You can clean cache by deleting the folders within
C:\Users\[Your Username]\AppData\LocalLow\VRChat. AppData is a hidden folder, and you may have to enable visibility of hidden folders in Windows Folder Options. The easiest method to find this folder is by pasting this into your Windows Explorer address bar:
In that folder, delete all of the folders. Don't delete any of the files!
Next, go to this folder:
youtube-dl folder in this directory.
Now, let’s clear VRChat settings (PlayerPrefs). On Windows, open the regedit app and delete
HKEY_CURRENT_USER\Software\VRChat\vrchat. Please be careful when editing your registry, this can potentially damage your computer.
Finally, paste the following address into your Windows Explorer address bar:
Delete the VRChat folder in that folder by right-clicking and selecting "Delete".
Verify Game Files
Open the Properties for VRChat in Steam and choose "Verify Integrity of Game Files" under the local files tab.
Reset Your Avatar
Go to the VRChat Home website, click on the Avatars section, and click "Reset to Default Avatar".
Update Windows, Drivers
Ensure that you are running the latest version of Windows, and that your GPU drivers are up to date. Please note that we do not support the Insider Edition of Windows 10.
If you're experiencing very low framerates, try uninstalling all virtual audio device software. This is software like VoiceMeeter and MorphVox. The drivers included with this software can cause major performance issues in VRChat.
Please whitelist VRChat.exe in your antivirus program and any firewalls you might have running. If you can't whitelist the application (or if it doesn't appear to work), try disabling real-time protection on your antivirus and your firewall while you play VRChat. Don't forget to turn it back on!
Virtual Private Networks (VPN)
A final resort for connection issues can be trying a VPN. VPNs "bounce" your connection off another server, and may skip bad routes that your ISP is forcing on you. Due to abuse, some VPNs may be prevented from connecting to VRChat, but Cloudflare's WARP tool is not affected by this, as it does not use a different IP address to connect.
Please note that using a VPN may or may not have certain legal limitations in your country. Please ensure you know your local regulations.
After doing all this, test to see if your issue is still occurring. If it is, you'll need to contact Support.
If you're still having issues, please send our Support team a ticket. You can do this by using this form. Please describe your issue, including what you were doing at the time, what you were attempting to do, and what happened instead. It is very important that you be as detailed as possible. Our Support team may ask you for more details.
If you're using VRChat on PC, you should include your output logs. See the section below.
Output Logs - PC Only
If you are using VRChat on PC, you need to send us your output logs. It is best to create a folder on your Desktop, gather the files to send, then compress them.
Here's where you will find your logs:
You keep all output logs generated in the last 24 hours. They will have a name like this:
The "HH-MM-SS" indicates at what local time the client was launched for that session.
You can also find your logs by copying and pasting this into your Windows Explorer address bar:
However you find them, copy all of these logs into your temporary folder.
ZIP up all of the output logs that you have. The easiest way to do this is to select all of them, right click, choose "Send To..." and then click "Compressed (zipped) folder". This will generate a ZIP file that you can send to us.
Please attach the output log ZIP to your ticket. Do not copy and paste the contents into your ticket. You will be asked to ZIP up the output log and resend it.
Crash Logs - PC Only
If you have any error folders in your VRChat folder (
C:\Program Files (x86)\Steam\steamapps\common\VRChat) please include those as well. They are typically named in a format like this:
2017-08-01_195906. Please do not try to send your VRChat_Data folder!
You may have some more crash dumps in this folder:
If you have any Dump Files in this folder that say "VRChat.exe" at the beginning of the filename, you may want to attach those as well. They can be very large, so you might not want to do this unless Support asks.
If you do send these crash logs, you must compress them using the method described in the Output Logs section above. Do not send these files without compressing them, as they can be very large.