I'm experiencing issues with the Age Verification process

Spark
Spark
  • Updated

Important

Please note that as of this time, you must have an active VRChat+ subscription to complete the Age Verification process.

Most verification failures are due to:

  • Selecting the wrong ID type
  • Incorrect Selfie Pose position

Please follow the tips below to ensure a successful verification:

 

To successfully verify with Persona, you'll need to have an updated, recent ID that matches your current appearance or you may experience issues verifying.

Step 1: Prepare your Environment

  1. Lighting

    1. Use a well-lit area with natural or bright light.
    2. Avoid shadows on your face or ID.
  2. Background

    1. Choose a plain, neutral background to avoid distractions.
  3. Device Readiness

    1. Use a device with a good camera (smartphone or high-quality webcam).
    2. Clean your camera lens for a clear image.

 

Step 2: Capture a Clear Photo of Your ID

  1. Positioning

    1. Place your ID on a flat surface or hold it steady.
    2. Ensure all four corners are visible in the frame.
  2. Focus and Clarity

    1. Hold the camera steady until the image is sharp.
    2. Avoid glare or reflections by tilting your ID slightly if needed.
    3. Ensure all text on the ID is legible.
  3. Use the Right ID

    1. Ensure the ID matches the requirements (e.g., driver's license, passport).
    2. The ID uploaded must match the type you selected in the UI flow
    3. Check for expiration dates; expired IDs are often rejected.

 

Step 3: Take a Quality Selfie

  1. Face Positioning

    1. Keep your face centered and straight.
    2. Avoid tilting your head or covering your face.
    3. Pause between poses to ensure good image quality
  2. Facial Expression

    1. Keep a neutral expression; don’t smile excessively or frown.
    2. Remove hats, glasses, or other accessories that obscure your face.
  3. Camera Distance

    1. Keep the camera at arm’s length, capturing your entire face clearly.

 

Step 4: Match the ID and Selfie

  1. Use the Same Lighting

    1. Ensure consistent lighting between the ID photo and selfie.
  2. Ensure Similar Positioning

    1. Align your face in the selfie as it appears on the ID for better matching.

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