We're aware that some avatars will render you into a state that prevents you from loading into an instance without crashing, having the instance immediately reload, or cause you to have potential issues accessing your menu due to viewpoint issues.
You don't need to contact Support in these cases to resolve this issue. Here are a couple of troubleshooting steps that you can use to reset your avatar at any point:
- Pressing the keys Ctrl and \ simultaneously while in the VRChat application will set you to a grey robot avatar locally, allowing you to change to a different avatar.
- If the above option doesn't work or you're unable to load into a world to reset your avatar for any reason, hold down both the Quick Menu buttons for the duration of loading a world and your avatar will be reset upon load-in.
- If you use a VRChat account, you can navigate to the VRChat website, go to the Avatars section, and select "Reset to Default Avatar". Here's a link: https://vrchat.com/home/avatars