If you’re having problems logging in, you may need to reset your password. Additionally, you may be having issues with your email verification. Either way, the site to go to is https://vrchat.com/home. At this site you can reset your password or change your email address. Please note that you can log into the VRChat.com site using either your email address or your VRChat account name. Once you've logged in, you can change your password as well as change your verification email if you misspelled it.
If you get "Authentication failed" or “Invalid Credentials”, it means your password or email has been entered incorrectly. Use password recovery to get it back. This may potentially also indicate that the login servers are under heavy load.
Finally, if you’re waiting on a verification email, please be patient! It may take some time to verify your email, especially when the system is under heavy load.
It's been 24 hours and I still don't have my verification email!
Many services incorrectly mark emails from VRChat as spam. Please check your spam/junk folder for our emails. Please also ensure you aren't blocking emails from email@example.com. You may need to add this to your list of contacts.
If you're using Hotmail (Outlook or Live) or Yahoo, make sure you triple-check your Spam inbox. You can search using the terms "from:firstname.lastname@example.org in:Junk".
Some services will occasionally try to thread all of our messages into a single entry, in which case you should be able to find the newest one by opening the thread and scrolling to the bottom.
If it's still not there, try to resend your email from our website. If you misspelled your email address, you can change it at our website as well by logging in with your VRChat account name.
If you're REALLY not seeing any signs of our emails coming through and you're CERTAIN you entered the correct email address, it's possible that our emails are being discarded by your email provider. In these cases, we'd recommend changing the email address on your account to a different one. In the past, we've had issues with some (but not all) Yahoo, QQ and Hotmail email addresses. You can change the email address via the Profile page: https://vrchat.com/home/profile
If you're still having issues, please contact support at https://vrchat.zendesk.com/hc/requests/new.
I get an error when attempting to verify my account!
The link in the verification email may have expired. To fix this, please try to resend your verification email via https://vrchat.com/home.