This document is for Law Enforcement and/or Government Agencies. For information as a VRChat user, please navigate back to the Safety Guides category.
VRChat is committed to both cooperating with law enforcement and safeguarding user privacy. To that end, we have established Law Enforcement Request Guidelines. The Law Enforcement Request Guidelines are intended to establish VRChat's response policies and procedures to law enforcement requests.
In order to comply with laws related to user privacy and to protect the personal information of users, VRChat does not provide user data to government officials unless such provision is in accordance with legally compulsory enforcement procedures. Detailed response policies and procedures regarding law enforcement requests are set forth below.
General Requirements
First, law enforcement requests (e.g., seizure and search warrants, subpoenas, document submission orders, etc.) must be justifiably and lawfully executed as required by applicable law, and must be submitted in English. Please note that VRChat will not respond to requests that do not follow established and codified legal procedures.
Second, law enforcement requests must, in principle, be submitted and executed through the channels described below unless otherwise stipulated by law. Please note that VRChat will not respond to requests that have not gone through the appropriate channels or that have been executed by an individual lacking the necessary authority.
Submit via: lerequests@vrchat.com
VRChat may provide written confirmation of its receipt of a law enforcement request in its sole discretion. In doing so, VRChat does not waive any rights or objections to which it is legally entitled (e.g., the right to contest jurisdiction, procedure, service, etc.).
Valid and Enforceable Law Enforcement Requests
VRChat will only respond to law enforcement requests that are enforceable under applicable law and must meet all legal requirements. Law enforcement requests must clearly specify what the law requires, including the legal basis, the identity of the data subject whose information is being requested, a clear list of the information being requested, and any other necessary enforcement-related details.
VRChat will not provide user data if it reasonably believes a request lacks legal force, does not specify the basis of enforcement, or does not sufficiently specify the data subject or user data being requested. VRChat will conduct an individual review of each law enforcement request it receives and either respond to the request with the required information or inform the requesting party of any concerns or deficiencies related to the request.
Preservation request
A preservation request must meet all requirements specified under applicable law, and must clearly specify the legal basis for the request, the data to be preserved, the required retention period, and other details necessary for VRChat to comply with the request. VRChat will conduct an individual review of each preservation request it receives and either take reasonable steps to preserve the required data or inform the requesting party of any concerns or deficiencies related to the request.
Mutual Legal Assistance Treaty (the “MLAT”)
When a foreign entity makes a law enforcement request to VRChat, the request may comply with the MLAT between the entity’s country and the United States of America. VRChat will choose not provide user data to the foreign entity unless it is legally required to in accordance with the procedures set forth in the MLAT.