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Logging in, authentication issues, and account recovery

If you’re having problems logging in, you may need to reset your password. Additionally, you may be having issues with your email verification. Either way, the site to go to is https://vrchat.com/home. At this site you can reset your password or change your email address. Please note that you can log into the VRChat.com site using either your email address or your VRChat account name. Once you've logged in, you can change your password as well as change your verification email if you misspelled it.

 

If you get "Authentication failed" or “Invalid Credentials”, it means your password or email has been entered incorrectly. Use password recovery to get it back. This may potentially also indicate that the login servers are under heavy load.

 

Finally, if you’re waiting on a verification email, please be patient! Our system is under heavy load and it may take some time to verify your email.

I haven't received my Verification email!

If you’ve been waiting for a long time for your verification, check your spam folder for your verification email. Many services incorrectly mark our verification email as spam.

 

If you're using Hotmail, make sure you triple-check your Spam inbox. You can search using the terms "from:no-reply@vrchat.com in:Junk".

 

If it's still not there, try to resend your verification email via https://vrchat.com/home. If you misspelled your email address, you can change it at our website as well by logging in with your VRChat account name.

I get an error when attempting to verify my account!

The link in the verification email may have expired. To fix this, please try to resend your verification email via https://vrchat.com/home.

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