There's a few steps you can try to fix sound issues.
- Is your volume in-app turned up all the way? Try checking in your System menu and ensure your sliders are up all the way.
- Do you have the correct output device selected? Check in Windows Playback Devices. You can find this by right-clicking the speaker icon in the bottom right of the screen and selecting Playback Devices. Ensure you have the correct device selected.
- Are the drivers for your Audio Device updated? RealTek HD Audio devices are particularly notorious for having issues if the drivers aren't totally up to date. If you're on a custom-built desktop computer, check with your motherboard manufacturer for the latest drivers. If you are on a prebuilt desktop computer or a laptop, check with your computer manufacturer for updated drivers.
- Is your system volume turned up?
If you're still having issues, please contact us by creating a ticket. Click "Submit Ticket" in the top right of this page.